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  1. Jira Service Management Data Center
  2. JSDSERVER-1368

Notifications being sent with JIRA Automation

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • 2.1, 2.2
    • Automation

      When you have JIRA Automation in use with a Service Desk Project, even if you set some action to not send Notifications, they are sent.

      Steps to Reproduce:

      1. Configure JIRA Automation to trigger an issue transition and set it not to send Notifications
      2. The automation will work, but the customer get's the notification anyways

      Expected results:

      The automation happens and no notifications are sent

      Actual results:

      The notifications are being sent.

      Other information:

      This issue was also reported at: https://bitbucket.org/atlassianlabs/automation/issue/37/service-desk-notifications-override

            [JSDSERVER-1368] Notifications being sent with JIRA Automation

            Kha Nguyen (Inactive) added a comment -

            Right now we don't support any mechanism for other plugins to override JSD's notifications. There is a suggestion ticket here https://jira.atlassian.com/browse/JSD-971, please follow that one instead.

            Thanks,

            JIRA Service Desk Team

            Kha Nguyen (Inactive) added a comment - Right now we don't support any mechanism for other plugins to override JSD's notifications. There is a suggestion ticket here https://jira.atlassian.com/browse/JSD-971 , please follow that one instead. Thanks, JIRA Service Desk Team

              knguyen@atlassian.com Kha Nguyen (Inactive)
              pcora Pedro Cora
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: