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Suggestion
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Resolution: Fixed
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible).
This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification.
It would be much more convenient if we can modify the Service Desk notifications.
- duplicates
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JSDCLOUD-72 Disable Notifications per Project; Use JIRA's default notification rules and templates
- Closed
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JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format
- Closed
- is duplicated by
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JSDCLOUD-894 Provide the ability for admin to control Service Desk notification for status change
- Closed
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JSDCLOUD-1222 Email notification for Issue Assigned
- Gathering Interest
- is related to
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JSDSERVER-971 Allow customization of the Service Desk notifications to customers
- Closed
[JSDCLOUD-971] Allow customization of the Service Desk notifications to customers
Workflow | Original: JAC Suggestion Workflow [ 3442884 ] | New: JAC Suggestion Workflow 3 [ 3696645 ] |
Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2318992 ] | New: JAC Suggestion Workflow [ 3442884 ] |
Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
Component/s | New: Customer Notification, outgoing emails [ 46694 ] | |
Component/s | Original: Email - Outgoing [ 46696 ] |
Workflow | Original: JSD Suggestion Workflow [ 2051186 ] | New: JSD Suggestion Workflow - TEMP [ 2318992 ] |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2046237 ] | New: JSD Suggestion Workflow [ 2051186 ] |
Workflow | Original: JSD Suggestion Workflow [ 1874836 ] | New: JSD Suggestion Workflow - TEMP [ 2046237 ] |
Description |
Original:
There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible). This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification. It would be much more convenient if we can modify the Service Desk notifications. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-971]. {panel} There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible). This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification. It would be much more convenient if we can modify the Service Desk notifications. |
Link |
New:
This issue is related to |
Project Import | New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ] |
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