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  1. Jira Service Management Cloud
  2. JSDCLOUD-894

Provide the ability for admin to control Service Desk notification for status change

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    • Suggestion
    • Resolution: Duplicate
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, Service Desk will send out notifications to customers for every visible status change. There's a use case where it is required for the statuses change to be visible to customers but notifications shouldn't be sent to prevent too many emails to customers.

      By enabling further control for this can be useful. For example, a checkbox for every Workflow Statuses setting in Service Desk whether a notification should be sent or not.

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          duplicates

          Suggestion - JSDCLOUD-971 Allow customization of the Service Desk notifications to customers

          • Closed
          is related to

          Suggestion - JSDCLOUD-72 Disable Notifications per Project; Use JIRA's default notification rules and templates

          • Closed

          Suggestion - JSDSERVER-894 Provide the ability for admin to control Service Desk notification for status change

          • Closed

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              Unassigned Unassigned
              mfahd Fahd
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                Created:
                Updated:
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