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  1. Jira Service Management Cloud
  2. JSDCLOUD-72

Disable Notifications per Project; Use JIRA's default notification rules and templates

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      The old Service Desk beta used to have the ability to disable notifications.
      That configuration seems to be gone now. We'd need to disable it and not confuse users with two types of email notifications.

      The notifications seem to be tied closely with the workflows statuses. It's very difficult to manage this. If you have 20 buttons, and suddenly you modify the Project's workflow, you'll now need to dive in to all 20, and re-key in the status mappings.

      Suggested Solution

      • An option to adhere to the global settings or have a per project configuration
      • An option to set the configuration on a project level
      • A Per Service Desk configuration option, to toggle specific Service Desk Notifications
      • Tooling to help determine what specific notifications are configured (like the JIRa Notification Helper) for usability.

      Workaround

      No Workaround at this time has been determined.

              Unassigned Unassigned
              a38518e05741 David Yu
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                Created:
                Updated:
                Resolved: