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  1. Jira Service Management Cloud
  2. JSDCLOUD-72

Disable Notifications per Project; Use JIRA's default notification rules and templates

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Details

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      The old Service Desk beta used to have the ability to disable notifications.
      That configuration seems to be gone now. We'd need to disable it and not confuse users with two types of email notifications.

      The notifications seem to be tied closely with the workflows statuses. It's very difficult to manage this. If you have 20 buttons, and suddenly you modify the Project's workflow, you'll now need to dive in to all 20, and re-key in the status mappings.

      Suggested Solution

      • An option to adhere to the global settings or have a per project configuration
      • An option to set the configuration on a project level
      • A Per Service Desk configuration option, to toggle specific Service Desk Notifications
      • Tooling to help determine what specific notifications are configured (like the JIRa Notification Helper) for usability.

      Workaround

      No Workaround at this time has been determined.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-971 Allow customization of the Service Desk notifications to customers

          • Closed

          Suggestion - JSDCLOUD-1690 We would like to be able to administrate the number of notifications our users receive

          • Closed

          Suggestion - JSDCLOUD-2284 Ability to toggle Service Desk notification scheme at the project level

          • Closed
          is related to

          Suggestion - JSDSERVER-72 Disable Notifications per Project; Use JIRA's default notification rules and templates

          • Closed
          relates to

          Suggestion - JSDCLOUD-600 Request for instructions on how to set the notification settings in documentation

          • Closed

          Suggestion - JSDCLOUD-894 Provide the ability for admin to control Service Desk notification for status change

          • Closed

          Suggestion - JSDCLOUD-914 Service Desk Customer Not Treated as Reporter in JIRA Notification Scheme

          • Closed
          Testing discovered

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-323 notification not working in version 1.2.0

          • Medium - Medium priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              a38518e05741 David Yu
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              52 Vote for this issue
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              Dates

                Created:
                Updated:
                Resolved: