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  1. Jira Service Management Cloud
  2. JSDCLOUD-1690

We would like to be able to administrate the number of notifications our users receive

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      JIRA Service Desk overrides the settings in “Notification Scheme” and sends an email to the Reporter when status changes to Resolved or to Closed. Our Service Desk users complain that they receive too many status changes emails.

      We would like to be able to administrate the number of notifications our users receive, which is not possible now. We need that Service Desk follows the rules that are defined in the Notification Scheme and they are not overwritten.

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          duplicates

          Suggestion - JSDCLOUD-72 Disable Notifications per Project; Use JIRA's default notification rules and templates

          • Closed
          is related to

          Suggestion - JSDSERVER-1690 We would like to be able to administrate the number of notifications our users receive

          • Closed

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              Unassigned Unassigned
              aa37ff0e06e3 Cristina Drugan
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              Dates

                Created:
                Updated:
                Resolved: