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  1. Jira Service Management Cloud
  2. JSDCLOUD-914

Service Desk Customer Not Treated as Reporter in JIRA Notification Scheme

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Behavior
      After disabling Notifications in Add-ons >> Configuration under JIRA Service Desk, 'customer' users in Service Desk projects do not receive notifications as reporters on issues.

      Expected
      Once Service Desk Notifications are disabled, Service Desk projects should utilize the notification scheme defined in their corresponding JIRA project, including 'customers' as issue reporters.

      Workaround
      Adding the 'customer' users to the administrator project role for the JIRA project associated with the service desk or giving browse permission seems to allow the 'customer' to receive notifications as expected.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-72 Disable Notifications per Project; Use JIRA's default notification rules and templates

          • Closed

          Suggestion - JSDSERVER-914 Service Desk Customer Not Treated as Reporter in JIRA Notification Scheme

          • Closed

          Activity

            People

              Unassigned Unassigned
              scovey Shanye
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              65 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: