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  1. Jira Service Management Data Center
  2. JSDSERVER-894

Provide the ability for admin to control Service Desk notification for status change

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, Service Desk will send out notifications to customers for every visible status change. There's a use case where it is required for the statuses change to be visible to customers but notifications shouldn't be sent to prevent too many emails to customers.

      By enabling further control for this can be useful. For example, a checkbox for every Workflow Statuses setting in Service Desk whether a notification should be sent or not.

            Unassigned Unassigned
            mfahd Fahd
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