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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: None
Component/s: Email - Outgoing
Labels:

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible).

This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification.

It would be much more convenient if we can modify the Service Desk notifications.

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12/Oct/2015 4:38 PM
124 kB
James Glover

Issue Links

duplicates

JSDSERVER-72 Disable Notifications per Project; Use JIRA's default notification rules and templates

Closed

JSDSERVER-218 Provide the ability to customize Jira Service Desk notifications

Closed

is duplicated by

JSDSERVER-894 Provide the ability for admin to control Service Desk notification for status change

Closed

JSDSERVER-1222 Email notification for Issue Assigned

Gathering Interest

is related to

JSDSERVER-1368 Notifications being sent with JIRA Automation

Closed

relates to

JSDCLOUD-971 Allow customization of the Service Desk notifications to customers

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 relates to, 7 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Joe Wai Tye (Inactive)

Votes:: 200 Vote for this issue

Watchers:: 144 Start watching this issue

Dates

Created:: 17/Oct/2014 7:53 AM

Updated:: 27/Jan/2022 12:01 PM

Resolved:: 21/Oct/2016 4:44 AM

Details

Description

Attachments

Attachments

Issue Links

Activity

People

Dates

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