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  1. JIRA Service Desk Server
  2. JSDSERVER-3475

JSD not sending email notification to reporter when issue is Closed

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: Email - Outgoing
    • Labels:
      None
    • Support reference count:
      1
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      JIRA Service Desk not sending any email notification when issue is Closed

      As stated in this documentation: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html
      When a customer submits a request, they receive email notifications as the issue reporter when:
      the request is created
      a comment is added to the request
      another participant is added to the request
      the request is resolved with a set resolution field
      the request is reopened with a cleared resolution field

      So by default there will be no notification sent when the request is closed.

      Suggested Solution

      JIRA SD will send email notification to reporter when issue is Closed

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              Assignee:
              Unassigned
              Reporter:
              rvasudiven Ranjen Vasudiven (Inactive)
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                Dates

                Created:
                Updated: