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  1. Jira Service Management Cloud
  2. JSDCLOUD-3475

JSD not sending email notification to reporter when issue is Closed

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      JIRA Service Desk not sending any email notification when issue is Closed

      As stated in this documentation: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html
      When a customer submits a request, they receive email notifications as the issue reporter when:
      the request is created
      a comment is added to the request
      another participant is added to the request
      the request is resolved with a set resolution field
      the request is reopened with a cleared resolution field

      So by default there will be no notification sent when the request is closed.

      Suggested Solution

      JIRA SD will send email notification to reporter when issue is Closed

            [JSDCLOUD-3475] JSD not sending email notification to reporter when issue is Closed

            Matthew Hunter added a comment -
            Atlassian Update - April 9, 2021

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it.

            As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - April 9, 2021 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, this suggestion didn’t make it to the roadmap this time and we are closing it. As we continue to roll out features we do look at feedback from our users and if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
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                Updated:
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