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  1. Jira Service Management Cloud
  2. JSDCLOUD-773

JSD triggers a notification for the reporter on Issue Assigned event

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      JIRA Service Desk notification triggers for a reporter are

      • Issue comment event when the comment is not by reporter
      • Issue status change

      But, there seem to be a failure, when JIRA issue's assignee is changed by inline editing the Assignee.

      Notification email sends the same message that was sent last when triggered by the above event.

      This is against JIRA Version - 6.4-OD-04-006

            [JSDCLOUD-773] JSD triggers a notification for the reporter on Issue Assigned event

            Geff Hanoian added a comment -

            I experience the same thing. This is entirely confusing for the reporter as they think they have sent it twice.

            Geff Hanoian added a comment - I experience the same thing. This is entirely confusing for the reporter as they think they have sent it twice.

              Unassigned Unassigned
              pcherukuri Panna (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: