Uploaded image for project: 'Jira Service Desk Cloud'
  1. Jira Service Desk Cloud
  2. JSDCLOUD-3158

Send notifications for transitions

    XMLWordPrintable

    Details

    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

      • the request is created
      • a comment is added to the request
      • another participant is added to the request
      • the request is resolved with a set resolution field
      • the request is reopened with a cleared resolution field

      We need to add a feature to send notifications for transitions created on workflows.

      There isn't any workaround at the moment.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned
              Reporter:
              pmiguel Paulo Miguel
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: