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  1. Jira Service Management Data Center
  2. JSDSERVER-3158

Send notifications for transitions

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

      • the request is created
      • a comment is added to the request
      • another participant is added to the request
      • the request is resolved with a set resolution field
      • the request is reopened with a cleared resolution field

      We need to add a feature to send notifications for transitions created on workflows.

      There isn't any workaround at the moment.

            [JSDSERVER-3158] Send notifications for transitions

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011740 ] New: JAC Suggestion Workflow 3 [ 3649299 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665094 ] New: JAC Suggestion Workflow [ 3011740 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322961 ] New: Confluence Workflow - Public Facing v4 [ 2665094 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052750 ] New: JSD Suggestion Workflow - TEMP [ 2322961 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048939 ] New: JSD Suggestion Workflow [ 2052750 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280398 ] New: JSD Suggestion Workflow - TEMP [ 2048939 ]
            jonah (Inactive) made changes -
            Description Original: Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

            - the request is created
            - a comment is added to the request
            - another participant is added to the request
            - the request is resolved with a set resolution field
            - the request is reopened with a cleared resolution field

            We need to add a feature to send notifications for transitions created on workflows.

            There isn't any workaround at the moment.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3158].
              {panel}

            Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

            - the request is created
            - a comment is added to the request
            - another participant is added to the request
            - the request is resolved with a set resolution field
            - the request is reopened with a cleared resolution field

            We need to add a feature to send notifications for transitions created on workflows.

            There isn't any workaround at the moment.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3158 [ JSDCLOUD-3158 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud customization warranty New: affects-cloud affects-server customization warranty
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: customization warranty New: affects-cloud customization warranty

              Unassigned Unassigned
              pmiguel Paulo Miguel (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: