Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:
- the request is created
- a comment is added to the request
- another participant is added to the request
- the request is resolved with a set resolution field
- the request is reopened with a cleared resolution field
We need to add a feature to send notifications for transitions created on workflows.
There isn't any workaround at the moment.