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  1. Jira Service Management Data Center
  2. JSDSERVER-3158

Send notifications for transitions

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Service desk does not send notification for transitions for the reporter, at the moment as stated on the documentation it only send notification on these cases:

      • the request is created
      • a comment is added to the request
      • another participant is added to the request
      • the request is resolved with a set resolution field
      • the request is reopened with a cleared resolution field

      We need to add a feature to send notifications for transitions created on workflows.

      There isn't any workaround at the moment.

              Unassigned Unassigned
              pmiguel Paulo Miguel (Inactive)
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