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  1. Jira Service Management Cloud
  2. JSDCLOUD-4592

As an admin I want to be able to edit the Customer Satisfaction email template

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Admin does not want issue ID or issue summary to show in Customer Satisfaction email due to security concerns

      Suggested Solution

      Allow admins to modify template used for Customer Satisfaction emails similar to the other customer notifications

      Why this is important

      The customer satisfaction email includes content the admin does not want to show up, but still wants to be able to collect customer satisfaction information

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        Issue Links

          is related to

          Suggestion - JSDCLOUD-4002 As an admin I want to be able to add description for star rating

          • Gathering Interest

          Suggestion - JSDSERVER-4592 As an admin I want to be able to edit the Customer Satisfaction email template

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              hbui Houston B.
              Votes:
              29 Vote for this issue
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              24 Start watching this issue

              Dates

                Created:
                Updated: