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  1. Jira Service Management Cloud
  2. JSDCLOUD-4002

As an admin I want to be able to add description for star rating

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.

      Suggestion

      Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so

      Workaround

      Edit the soy template from jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy
      Please note that this is considered as customization and it falls outside of our Support scope as per the Atlassian Support Offerings. Please raise a question in Answers if you need further assistance.

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          improvement.PNG
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        Issue Links

          is related to

          Suggestion - JSDCLOUD-5018 As an Admin, I want to be able to use a 0-10 point scale for CSAT

          • Closed

          Suggestion - JSDSERVER-4002 As an admin I want to be able to add description for star rating

          • Closed
          relates to

          Suggestion - JSDCLOUD-3436 Customize Satisfaction Feedback wording on every selected rating

          • Gathering Interest

          Suggestion - JSDCLOUD-4592 As an admin I want to be able to edit the Customer Satisfaction email template

          • Gathering Interest

          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              michin Michelle Chin
              Votes:
              28 Vote for this issue
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              17 Start watching this issue

              Dates

                Created:
                Updated: