As an admin I want to be able to add description for star rating

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.

      Suggestion

      Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so

      Workaround

      Edit the soy template from jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy
      Please note that this is considered as customization and it falls outside of our Support scope as per the Atlassian Support Offerings. Please raise a question in Answers if you need further assistance.

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            Assignee:
            Jehan Gonsalkorale
            Reporter:
            Michelle Chin (Inactive)
            Votes:
            31 Vote for this issue
            Watchers:
            19 Start watching this issue

              Created:
              Updated: