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  1. Jira Service Management Cloud
  2. JSDCLOUD-5018

As an Admin, I want to be able to use a 0-10 point scale for CSAT

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-3436 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We are switching over to JIRA for our support tickets and we would like the option to be able to use a 0-10 because "1-5 scales doesn't yield sufficient diversity in the data to enable key optimal driver analysis".  Also 0-10 is the scale we currently use for NPS and all of our reports and historical data are on that scale.

       

      I realize that currently CSAT offers a 1-5 scale, but we need 0-10 and we would also like to be able to customize the text for each rating (which has been requested by other people in JSD-3436 and JSD-4002).

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          is related to

          Suggestion - JSDSERVER-5018 As an Admin, I want to be able to use a 0-10 point scale for CSAT

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-3436 Customize Satisfaction Feedback wording on every selected rating

          • Gathering Interest

          Suggestion - JSDCLOUD-4002 As an admin I want to be able to add description for star rating

          • Gathering Interest

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