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  1. Jira Service Management Data Center
  2. JSDSERVER-3436

Customize Satisfaction Feedback wording on every selected rating

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    • 3
    • 9
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      When SD customer click Satisfaction Feedback on the email notification, it will be redirected to Satisfaction Feedback page where they can add the rating and leave a comment. The current wording for every selected rating are:

      • Sorry to hear that
      • Thanks! We got it.
      • Awesome! We Got it.

      It is not currently possible to update that.

      Suggested Resolution

      It would be great if users can have an option to edit the wordings.

            [JSDSERVER-3436] Customize Satisfaction Feedback wording on every selected rating

            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 9
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            Labels Original: affects-cloud New: affects-cloud ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976634 ]
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            UIS Original: 5 New: 10
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            UIS Original: 16 New: 14

              Unassigned Unassigned
              rsaputra Adven
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              63 Vote for this issue
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              32 Start watching this issue

                Created:
                Updated: