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  1. Jira Service Management Cloud
  2. JSDCLOUD-3436

Customize Satisfaction Feedback wording on every selected rating

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      When SD customer click Satisfaction Feedback on the email notification, it will be redirected to Satisfaction Feedback page where they can add the rating and leave a comment. The current wording for every selected rating are:

      • Sorry to hear that
      • Thanks! We got it.
      • Awesome! We Got it.

      It is not currently possible to update that.

      Suggested Resolution

      It would be great if users can have an option to edit the wordings.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-5018 As an Admin, I want to be able to use a 0-10 point scale for CSAT

          • Closed

          Suggestion - JSDCLOUD-4002 As an admin I want to be able to add description for star rating

          • Gathering Interest

          Suggestion - JSDCLOUD-4293 Ability to Add more Columns to Satisfaction report

          • Gathering Interest

          Suggestion - JSDSERVER-3436 Customize Satisfaction Feedback wording on every selected rating

          • Gathering Interest

          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              rsaputra Adven
              Votes:
              44 Vote for this issue
              Watchers:
              24 Start watching this issue

              Dates

                Created:
                Updated: