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  1. Jira Service Management Data Center
  2. JSDSERVER-4002

As an admin I want to be able to add description for star rating

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.

      Suggestion

      Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so

      Workaround

      Edit the soy template from jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy
      Please note that this is considered as customization and it falls outside of our Support scope as per the Atlassian Support Offerings. Please raise a question in Answers if you need further assistance.

      Attachments

        1. current.PNG
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        2. improvement.PNG
          improvement.PNG
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        Issue Links

          is related to

          Suggestion - JSDSERVER-5739 Ability to Add More Question In Customer Satisfaction Survey

          • Closed

          Suggestion - JSDSERVER-5018 As an Admin, I want to be able to use a 0-10 point scale for CSAT

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4002 As an admin I want to be able to add description for star rating

          • Gathering Interest

          Suggestion - JSDSERVER-3436 Customize Satisfaction Feedback wording on every selected rating

          • Gathering Interest

          Suggestion - JSDSERVER-4592 As an admin I want to be able to edit the Customer Satisfaction email template

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              michin Michelle Chin
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              Dates

                Created:
                Updated:
                Resolved:

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