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  1. Jira Service Management Data Center
  2. JSDSERVER-4002

As an admin I want to be able to add description for star rating

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.

      Suggestion

      Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so

      Workaround

      Edit the soy template from jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy
      Please note that this is considered as customization and it falls outside of our Support scope as per the Atlassian Support Offerings. Please raise a question in Answers if you need further assistance.

        1. current.PNG
          18 kB
          Michelle Chin
        2. improvement.PNG
          22 kB
          Michelle Chin

          Form Name

            [JSDSERVER-4002] As an admin I want to be able to add description for star rating

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012601 ] New: JAC Suggestion Workflow 3 [ 3645928 ]
            Andy Nguyen (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-5739 [ JSDSERVER-5739 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665759 ] New: JAC Suggestion Workflow [ 3012601 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324047 ] New: Confluence Workflow - Public Facing v4 [ 2665759 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052574 ] New: JSD Suggestion Workflow - TEMP [ 2324047 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048088 ] New: JSD Suggestion Workflow [ 2052574 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1425644 ] New: JSD Suggestion Workflow - TEMP [ 2048088 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Description
            Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.
             !current.PNG|thumbnail!

            h3. Suggestion
            Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so
             !improvement.PNG|thumbnail!

            h3. Workaround
            Edit the soy template from {{jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy}}
            (i) Please note that this is considered as customization and it falls outside of our Support scope as per the [Atlassian Support Offerings|https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html]. Please raise a question in [Answers|https://answers.atlassian.com/?_ga=1.42900709.1192140082.1438935935] if you need further assistance.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4002].
              {panel}

            h3. Problem Description
            Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.
             !current.PNG|thumbnail!

            h3. Suggestion
            Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so
             !improvement.PNG|thumbnail!

            h3. Workaround
            Edit the soy template from {{jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy}}
            (i) Please note that this is considered as customization and it falls outside of our Support scope as per the [Atlassian Support Offerings|https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html]. Please raise a question in [Answers|https://answers.atlassian.com/?_ga=1.42900709.1192140082.1438935935] if you need further assistance.

              Unassigned Unassigned
              michin Michelle Chin
              Votes:
              10 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: