Details
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Suggestion
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Resolution: Low Engagement
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Description
Problem Definition
Currently, it is not possible to add more question in Customer Satisfaction Survey sent from JIRA service desk
Suggested Solution
Provide an option to edit customer satisfaction survey to add or remove questions, score details, confirmation messaging and so on.
Why this is important
Each organization have a different set of use case and question that will be asked from the end user, having this feature will allow the organization tune-up service desk to meet the organization needs
Alternative
Below third-party plugin provides options to add satisfaction survey based on organization needs:
Attachments
Issue Links
- relates to
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JSDSERVER-4002 As an admin I want to be able to add description for star rating
- Closed