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  1. Jira Service Management Data Center
  2. JSDSERVER-5739

Ability to Add More Question In Customer Satisfaction Survey

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently, it is not possible to add more question in Customer Satisfaction Survey sent from JIRA service desk

      Suggested Solution

      Provide an option to edit customer satisfaction survey to add or remove questions, score details, confirmation messaging and so on.

      Why this is important

      Each organization have a different set of use case and question that will be asked from the end user, having this feature will allow the organization tune-up service desk to meet the organization needs

      Alternative

      Below third-party plugin provides options to add satisfaction survey based on organization needs:

      1. Customer Satisfaction Survey for Jira
      2. NPS Survey for Jira and Service Desk
      3. Surveys for Service Desk
      4. Survey Plugin for Issues / SC

            [JSDSERVER-5739] Ability to Add More Question In Customer Satisfaction Survey

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012782 ] New: JAC Suggestion Workflow 3 [ 3650800 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Andy Nguyen (Inactive) made changes -
            Link New: This issue relates to JSDSERVER-4002 [ JSDSERVER-4002 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666182 ] New: JAC Suggestion Workflow [ 3012782 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Dave (Inactive) made changes -
            Description Original: h3. *Problem Definition*
            Currently, it is not possible to add more question in Customer Satisfaction Survey sent from JIRA service desk

            h3. *Suggested Solution*
            Provide an option to edit customer satisfaction survey to add or remove questions, score details and so on

            h3. *Why this is important*
            Each organization have a different set of use case and question that will be asked from the end user, having this feature will allow the organization tune-up service desk to meet the organization needs

            h3. *Alternative*
            Below third-party plugin provides options to add satisfaction survey based on organization needs:
            # [Customer Satisfaction Survey for Jira|https://marketplace.atlassian.com/plugins/com.candylio.jira.plugins.jira-csat/server/overview]
            # [NPS Survey for Jira and Service Desk|https://marketplace.atlassian.com/plugins/com.candylio.jira.plugins.jira-nps/server/overview]
            # [Surveys for Service Desk|https://marketplace.atlassian.com/plugins/com.cprime.jira.plugins.surveyproject/server/overview]
            # [Survey Plugin for Issues / SC|https://marketplace.atlassian.com/plugins/com.knylmz.survey-plugin/server/overview]
            		New: h3. *Problem Definition*
            Currently, it is not possible to add more question in Customer Satisfaction Survey sent from JIRA service desk

            h3. *Suggested Solution*
            Provide an option to edit customer satisfaction survey to add or remove questions, score details, confirmation messaging and so on.

            h3. *Why this is important*
            Each organization have a different set of use case and question that will be asked from the end user, having this feature will allow the organization tune-up service desk to meet the organization needs

            h3. *Alternative*
            Below third-party plugin provides options to add satisfaction survey based on organization needs:
            # [Customer Satisfaction Survey for Jira|https://marketplace.atlassian.com/plugins/com.candylio.jira.plugins.jira-csat/server/overview]
            # [NPS Survey for Jira and Service Desk|https://marketplace.atlassian.com/plugins/com.candylio.jira.plugins.jira-nps/server/overview]
            # [Surveys for Service Desk|https://marketplace.atlassian.com/plugins/com.cprime.jira.plugins.surveyproject/server/overview]
            # [Survey Plugin for Issues / SC|https://marketplace.atlassian.com/plugins/com.knylmz.survey-plugin/server/overview]
            SET Analytics Bot made changes -
            Support reference count New: 1

              Unassigned Unassigned
              smanimaran Shan Sharma Manimaran (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: