Problem Definition

Currently, the satisfaction survey is not customizable. Some customers wants the option to add, remove or modify some contents. As an example, admin does not want issue ID or issue summary to show in Customer Satisfaction email due to security concerns. 

Suggested Solution

Allow admins to modify template used for Customer Satisfaction emails similar to the other customer notifications

Why this is important

The customer satisfaction email includes content the admin does not want to show up, but still wants to be able to collect customer satisfaction information. Additionally, in some cases, customer wants to add additional information in the satisfaction survey.