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  1. Jira Service Management Data Center
  2. JSDSERVER-4592

As an admin I want to be able to edit the Customer Satisfaction email template

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, the satisfaction survey is not customizable. Some customers wants the option to add, remove or modify some contents. As an example, admin does not want issue ID or issue summary to show in Customer Satisfaction email due to security concerns. 

      Suggested Solution

      Allow admins to modify template used for Customer Satisfaction emails similar to the other customer notifications

      Why this is important

      The customer satisfaction email includes content the admin does not want to show up, but still wants to be able to collect customer satisfaction information. Additionally, in some cases, customer wants to add additional information in the satisfaction survey.

          Form Name

            [JSDSERVER-4592] As an admin I want to be able to edit the Customer Satisfaction email template

            SET Analytics Bot made changes -
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980949 ]
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            UIS Original: 11 New: 6
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            SET Analytics Bot made changes -
            UIS Original: 11 New: 16
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            UIS Original: 5 New: 11

              Unassigned Unassigned
              hbui Houston B.
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                Created:
                Updated: