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  1. Jira Service Management Data Center
  2. JSDSERVER-4592

As an admin I want to be able to edit the Customer Satisfaction email template

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    • Suggestion
    • Resolution: Unresolved
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, the satisfaction survey is not customizable. Some customers wants the option to add, remove or modify some contents. As an example, admin does not want issue ID or issue summary to show in Customer Satisfaction email due to security concerns. 

      Suggested Solution

      Allow admins to modify template used for Customer Satisfaction emails similar to the other customer notifications

      Why this is important

      The customer satisfaction email includes content the admin does not want to show up, but still wants to be able to collect customer satisfaction information. Additionally, in some cases, customer wants to add additional information in the satisfaction survey.

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              Unassigned Unassigned
              hbui Houston B.
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              Dates

                Created:
                Updated:

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