Details
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Suggestion
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Resolution: Low Engagement
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None
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None
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2
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Description
Today, customers can click the rating scale to indicate their level of satisfaction, which depicted by stars. However, there's no description for the rating scale to indicate the levels of satisfaction.
Suggestion
Allow an admin to add description to the rating scale to explain what it means to rate 2 stars or 4 stars or so
Workaround
Edit the soy template from jira-servicedesk-3.1.x/servicedesk/notifications/feedback/service-request-feedback.soy
Please note that this is considered as customization and it falls outside of our Support scope as per the Atlassian Support Offerings. Please raise a question in Answers if you need further assistance.
Attachments
Issue Links
- is related to
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JSDSERVER-5739 Ability to Add More Question In Customer Satisfaction Survey
- Closed
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JSDSERVER-5018 As an Admin, I want to be able to use a 0-10 point scale for CSAT
- Gathering Interest
- relates to
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JSDCLOUD-4002 As an admin I want to be able to add description for star rating
- Gathering Interest
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JSDSERVER-3436 Customize Satisfaction Feedback wording on every selected rating
- Gathering Interest
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JSDSERVER-4592 As an admin I want to be able to edit the Customer Satisfaction email template
- Gathering Interest