Ability to disable/enable the 'Share with customer' button

Problem Definition

There are use cases when customers shouldn't be receiving replies. Having those two buttons (one for internal, other for open comments) can cause sometimes in sending notes by mistake.

Suggested Solution

There should be an option allowing users to disable/enable those buttons.

Another option would be to add a second prompt before sending the email to the customer directly that would read "Confirm sending reply to customer.