Open issues

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  1. Suggestion
    JSDCLOUD-16267Able to set Entitlement via Automation
  2. Suggestion
    JSDCLOUD-119Allow to rename an existing SLA
  3. Suggestion
    JSDCLOUD-1536Ability to share the JIRA Dashboard(read only) to a defined list of customers.
  4. Suggestion
    JSDCLOUD-2188Allow for history on Service Desk reports to go back further than a year.
  5. Suggestion
    JSDCLOUD-3308Ability to hide agent name in customer portal
  6. Suggestion
    JSDCLOUD-5789Ability to rename and add a description to the 'Raise this request on behalf of' and 'Email confirmation to' field on anonymous/agent portal
  7. Suggestion
    JSDCLOUD-9678Hide specific Projects from certain users on Portal
  8. Suggestion
    JSDCLOUD-9920Ability to schedule Assets Import
  9. Suggestion
    JSDCLOUD-10030Ability to backup Assets data and configuration
  10. Suggestion
    JSDCLOUD-10081Ability to use Send email action for Insight group attribute
  11. Suggestion
    JSDCLOUD-10571Provide Option To Disable Automatic Adding Of Request Participant When They Are CC'ed in an Email
  12. Suggestion
    JSDCLOUD-11074Ability to add Change Calendar view in Customer Portal.
  13. Suggestion
    JSDCLOUD-11141Forms: Support images within a form
  14. Suggestion
    JSDCLOUD-11789Insights Automation: Add a smart value for the "Create object" automation action
  15. Suggestion
    JSDCLOUD-13331Add "Default number of objects fetched in custom fields" option to Assets in Cloud
  16. Suggestion
    JSDCLOUD-14314SNS Action - Increase key-value pairs limit to 25
  17. Suggestion
    JSDCLOUD-14350Cloning issues using Automation does not set the same or default Request Type for the cloned issue
  18. Suggestion
    JSDCLOUD-15005Improve the export time when exporting all form responses
  19. Suggestion
    JSDCLOUD-16529Ability to disable "stopping notification when user views the alert"
  20. Suggestion
    JSDCLOUD-1422Sub-tasks as an applicable issue type for Request Types
  21. Suggestion
    JSDCLOUD-1829Bulk Import Customers or Organizations from External File
  22. Suggestion
    JSDCLOUD-4873As a Service Desk Collaborator I want to be able to use Customer Organization JQL functions
  23. Suggestion
    JSDCLOUD-5851Include Conditional Approval
  24. Suggestion
    JSDCLOUD-9225Increase the number of search results returned on the customer portal
  25. Suggestion
    JSDCLOUD-9400Service Desk portal search does not find obvious request types
  26. Suggestion
    JSDCLOUD-10015Public REST API to retrieve/create Services information in ITSM service project.
  27. Suggestion
    JSDCLOUD-10148Enable "Last seen on" activity for Atlassian accounts with only site access(JSM customers)
  28. Suggestion
    JSDCLOUD-10461Assets: Enhanced capability of Services object schema like regular schemas
  29. Suggestion
    JSDCLOUD-10858JSM Change Calendar: Sharing options
  30. Suggestion
    JSDCLOUD-12578Incorporate Customer Organization logs into the System logs
  31. Suggestion
    JSDCLOUD-13405Different date formats displayed in Edit and View modes of Date and DateTime attributes
  32. Suggestion
    JSDCLOUD-13417Add the Filter Issue Scope (AQL) for Asset field in cloud to set a default value on Customer Portal
  33. Suggestion
    JSDCLOUD-14738Add more columns in the Alerts list view
  34. Suggestion
    JSDCLOUD-14751Ability to subscribe to on-call schedule calendar in JSM Operations
  35. Suggestion
    JSDCLOUD-15355Ability to support all fields available for Data Manager Adapters
  36. Suggestion
    JSDCLOUD-16291Ability to customize portal banner at project a level
  37. Suggestion
    JSDCLOUD-16507Disable notifications for failed email requests
  38. Suggestion
    JSDCLOUD-4088Prevent Service Desk Agents from Creating New Customers via CC on Email
  39. Suggestion
    JSDCLOUD-4292Ability to Customize the Self-help Content and Layout in Customer Portal
  40. Suggestion
    JSDCLOUD-4570Send Notifications to Service Desk Organization Members By Default
  41. Suggestion
    JSDCLOUD-4647Setting Customers Language Improvement
  42. Suggestion
    JSDCLOUD-5428Allow JIRA Service Desk customers to access JIRA System Dashboard
  43. Suggestion
    JSDCLOUD-6812Allow configuring Customer Portal banner for Multiple Viewpoints
  44. Suggestion
    JSDCLOUD-9486Ability to add images in request form in customer portal
  45. Suggestion
    JSDCLOUD-9635Ability to add a request participant only by email without creating a customer first
  46. Suggestion
    JSDCLOUD-9908Ability to perform AQL search across all object types in an object schema
  47. Suggestion
    JSDCLOUD-10354Allow more customisation options to admin for Agent View (issue view) layout
  48. Suggestion
    JSDCLOUD-10569Ability to import objects in "Services" object schema of Assets Cloud
  49. Suggestion
    JSDCLOUD-10663Assets custom field in Form on portal request type should show more than 50 objects
  50. Suggestion
    JSDCLOUD-10822JSM Change Calendar: Export and subscription options
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  1. Jira Service Management Cloud
  2. JSDCLOUD-16267

Able to set Entitlement via Automation

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently there is no way to automatically set the Entitlement field based on the Organisation(if there is only one Entitlement), or via Automation nor via API.
      Would be great if we could have some enhancement on this area to be able to set the Entitlement field apart from adding it to the Request form.

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              Unassigned Unassigned
              422f530d75ad Arjun Ganapathy
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                Created:
                Updated: