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  1. Jira Service Management Cloud
  2. JSDCLOUD-10081

Ability to use Send email action for Insight group attribute

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      Problem Definition

      At this time in the Send email action of automation, we can either select a group custom field or select a group name directly. We don't have a way to send the email to the group type attribute of an Insight object custom field.

      Suggested Solution

      Ability to use Send email action for Insight group attribute using a smartvalue like InsightObject.AssignedGroup

      Workaround

      At this time, you need to copy the Insight object group attribute InsightObject.AssignedGroup to a Jira group type custom field first and then specify the group custom field in the Send email action.

          Form Name

            [JSDCLOUD-10081] Ability to use Send email action for Insight group attribute

            Coltin Rose added a comment -

            Stumbled upon this gem of a ticket.

            This would be useful to us here since we are building out insight to house our information to inform people with targeted communications.

             

            Thanks in advance!

            Coltin Rose added a comment - Stumbled upon this gem of a ticket. This would be useful to us here since we are building out insight to house our information to inform people with targeted communications.   Thanks in advance!

              Unassigned Unassigned
              skahol Swati Kahol
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                Created:
                Updated: