Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10081

Ability to use Send email action for Insight group attribute

XMLWordPrintable

    • 1
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      At this time in the Send email action of automation, we can either select a group custom field or select a group name directly. We don't have a way to send the email to the group type attribute of an Insight object custom field.

      Suggested Solution

      Ability to use Send email action for Insight group attribute using a smartvalue like InsightObject.AssignedGroup

      Workaround

      At this time, you need to copy the Insight object group attribute InsightObject.AssignedGroup to a Jira group type custom field first and then specify the group custom field in the Send email action.

              Unassigned Unassigned
              skahol Swati Kahol
              Votes:
              9 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: