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  1. Jira Service Management Cloud
  2. JSDCLOUD-10081

Ability to use Send email action for Insight group attribute

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      Problem Definition

      At this time in the Send email action of automation, we can either select a group custom field or select a group name directly. We don't have a way to send the email to the group type attribute of an Insight object custom field.

      Suggested Solution

      Ability to use Send email action for Insight group attribute using a smartvalue like InsightObject.AssignedGroup

      Workaround

      At this time, you need to copy the Insight object group attribute InsightObject.AssignedGroup to a Jira group type custom field first and then specify the group custom field in the Send email action.

              Unassigned Unassigned
              skahol Swati Kahol
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                Created:
                Updated: