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  1. Jira Service Management Cloud
  2. JSDCLOUD-4292

Ability to Customize the Self-help Content and Layout in Customer Portal


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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.


      It should be possible to:

      1. Customize the label of the search box e.g. change from "Find a solution" or "What do you need help with?" to something else according to specific use-cases
      2. Add a text line or paragraph to signify the general usage of the request type list or guide customers what to do in case the search box doesn't return any result
      3. Ability to change or reorganize the way the different items are shown and the space they take from the main screen
      4. Change background color.
      5. Change font and text.
      6. Should allow to layout fields side-by-side for relevant fields to save space and grouping relevant fields.
        These should apply to both Help Center and individual Service Desks.

            d0d1ba410583 Sushant Koshy
            vdung Andy Nguyen (Inactive)
            74 Vote for this issue
            68 Start watching this issue