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  1. Jira Service Management Data Center
  2. JSDSERVER-4292

Ability to Customize the Self-help Content and Layout in Customer Portal



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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.


      It should be possible to:

      1. Customize the label of the search box e.g. change from "Find a solution" or "What do you need help with?" to something else according to specific use-cases
      2. Customize the font colour of placeholder "What do you need help with?" to different colours according to user need.
      3. Add a text line or paragraph to signify the general usage of the request type list or guide customers what to do in case the search box doesn't return any result
      4. Ability to change or reorganize the way the different items are shown and the space they take from the main screen
      5. Ability to customize customer portal banner background
        Just like JIRA Cloud https://confluence.atlassian.com/servicedeskcloud/customize-the-help-center-954239157.html

      These should apply to both Help Center and individual Service Desks.


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              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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