Ability to hide agent name in customer portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket

      Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)

      how can we hide the agents name in the customer portal?

      There should be a toggle in the admin panel to control showing or hiding user names in the portal.
      When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.

            Assignee:
            Sushant Koshy
            Reporter:
            Stephan Kaps
            Votes:
            287 Vote for this issue
            Watchers:
            158 Start watching this issue

              Created:
              Updated: