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  1. Jira Service Management Cloud
  2. JSDCLOUD-3308

Ability to hide agent name in customer portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket

      Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)

      how can we hide the agents name in the customer portal?

      There should be a toggle in the admin panel to control showing or hiding user names in the portal.
      When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.

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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-1986 As an Administrator, I want to be able to hide agent usernames from customers

          • Closed

          Suggestion - JSDCLOUD-2381 Hide or Anonymize Assignee Information for Customers

          • Closed

          Suggestion - JSDCLOUD-4561 Customizable agents name in Customer Portal.

          • Closed
          is related to

          Suggestion - JSDSERVER-3308 Ability to hide agent name in customer portal

          • Gathering Interest
          was cloned as

          Suggestion - JSWCLOUD-21386 Ability to hide the users in confluence and JIRA Software

          • Gathering Interest
          is caused by

          JST-568215 Loading...

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              d0d1ba410583 Sushant Koshy
              25c1ed402fee Stephan Kaps
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                Created:
                Updated: