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  1. Jira Service Desk Cloud
  2. JSDCLOUD-3308

Ability to hide agent name in customer portal

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      4
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      3
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket

      Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)

      how can we hide the agents name in the customer portal?

      There should be a toggle in the admin panel to control showing or hiding user names in the portal.
      When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.

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              Assignee:
              Unassigned
              Reporter:
              stephan.kaps219877398 Stephan Kaps
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                Created:
                Updated: