Uploaded image for project: 'Jira Service Desk Cloud'
  1. Jira Service Desk Cloud
  2. JSDCLOUD-1986

As an Administrator, I want to be able to hide agent usernames from customers

    XMLWordPrintable

    Details

    • Support reference count:
      4
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When working on customer issues on Service Desks projects, there are situations in which hiding the agent username from being seen by customer user types is required.

      To illustrate, when receiving support through email, opposed to getting displayed the actual supporters email address, the originating address will be something like "support@companyx.com"

      Could a similar option get implemented for JIRA Service Desk, where the visible username for customers can get configured to either display the actual agent user name, or to provide a generic name?

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned
              Reporter:
              mnassette MJ
              Votes:
              10 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: