When working on customer issues on Service Desks projects, there are situations in which hiding the agent username from being seen by customer user types is required.

To illustrate, when receiving support through email, opposed to getting displayed the actual supporters email address, the originating address will be something like "support@companyx.com"

Could a similar option get implemented for JIRA Service Desk, where the visible username for customers can get configured to either display the actual agent user name, or to provide a generic name?