Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1986

As an Administrator, I want to be able to hide agent usernames from customers

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 5
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When working on customer issues on Service Desks projects, there are situations in which hiding the agent username from being seen by customer user types is required.

      To illustrate, when receiving support through email, opposed to getting displayed the actual supporters email address, the originating address will be something like "support@companyx.com"

      Could a similar option get implemented for JIRA Service Desk, where the visible username for customers can get configured to either display the actual agent user name, or to provide a generic name?

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-2381 Hide or Anonymize Assignee Information for Customers

          • Gathering Interest

          Suggestion - JSDSERVER-3308 Ability to hide agent name in customer portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1986 As an Administrator, I want to be able to hide agent usernames from customers

          • Closed

          Activity

            People

              Unassigned Unassigned
              mnassette MJ (Inactive)
              Votes:
              62 Vote for this issue
              Watchers:
              31 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync