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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-3308

Ability to hide agent name in customer portal

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: Customer Portal
    • Labels:
      None
    • UIS:
      39
    • Support reference count:
      2
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket

      Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)

      how can we hide the agents name in the customer portal?

      There should be a toggle in the admin panel to control showing or hiding user names in the portal.
      When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.

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              Assignee:
              Unassigned
              Reporter:
              stephan.kaps219877398 Stephan Kaps
              Votes:
              103 Vote for this issue
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              34 Start watching this issue

                Dates

                Created:
                Updated: