Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2381

Hide or Anonymize Assignee Information for Customers

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 8
    • 7
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Customer would like to hide or anonymize Assignee information from being viewed by Service Desk Customers
      They do not wish to have the Assignee's Name, Picture, or Email Address visible to Customers

      Suggested Solution

      An option for Agent privacy from Service Desk Customers

      Workaround

      No complete workaround to fully hide this information:

      • Use a Generic Photo for the Agent's Profile Picture
      • Rename Agent to a generic Name

              Unassigned Unassigned
              scranford Shawn C
              Votes:
              90 Vote for this issue
              Watchers:
              37 Start watching this issue

                Created:
                Updated: