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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Jira Service Management Cloud
  2. JSDCLOUD-2381

Hide or Anonymize Assignee Information for Customers

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    • 13

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Customer would like to hide or anonymize Assignee information from being viewed by Service Desk Customers
      They do not wish to have the Assignee's Name, Picture, or Email Address visible to Customers

      Suggested Solution

      An option for Agent privacy from Service Desk Customers

      Workaround

      No complete workaround to fully hide this information:

      • Use a Generic Photo for the Agent's Profile Picture
      • Rename Agent to a generic Name

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-2381

            Hide or Anonymize Assignee Information for Customers

            XMLWordPrintable

              • 13

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Problem Definition

                Customer would like to hide or anonymize Assignee information from being viewed by Service Desk Customers
                They do not wish to have the Assignee's Name, Picture, or Email Address visible to Customers

                Suggested Solution

                An option for Agent privacy from Service Desk Customers

                Workaround

                No complete workaround to fully hide this information:

                • Use a Generic Photo for the Agent's Profile Picture
                • Rename Agent to a generic Name

                        Unassigned Unassigned
                        scranford Shawn C
                        Votes:
                        27 Vote for this issue
                        Watchers:
                        21 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            scranford Shawn C
                            Votes:
                            27 Vote for this issue
                            Watchers:
                            21 Start watching this issue

                              Created:
                              Updated:
                              Resolved: