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  1. Jira Service Management Cloud
  2. JSDCLOUD-2381

Hide or Anonymize Assignee Information for Customers

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Customer would like to hide or anonymize Assignee information from being viewed by Service Desk Customers
      They do not wish to have the Assignee's Name, Picture, or Email Address visible to Customers

      Suggested Solution

      An option for Agent privacy from Service Desk Customers

      Workaround

      No complete workaround to fully hide this information:

      • Use a Generic Photo for the Agent's Profile Picture
      • Rename Agent to a generic Name

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-3308 Ability to hide agent name in customer portal

          • Reviewing
          is related to

          Suggestion - JSDSERVER-2381 Hide or Anonymize Assignee Information for Customers

          • Gathering Interest
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              Unassigned Unassigned
              scranford Shawn C
              Votes:
              27 Vote for this issue
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              22 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: