[JSDCLOUD-3308] Ability to hide agent name in customer portal - Create and track feature requests for Atlassian products.

Type: Suggestion
Resolution: Unresolved
Component/s: Customer Portal - Help Center
Labels:

UIS:
189
Support reference count:
3
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket

Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)

how can we hide the agents name in the customer portal?

There should be a toggle in the admin panel to control showing or hiding user names in the portal.
When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.

is duplicated by

JSDCLOUD-1986 As an Administrator, I want to be able to hide agent usernames from customers

Closed

JSDCLOUD-2381 Hide or Anonymize Assignee Information for Customers

Closed

JSDCLOUD-4561 Customizable agents name in Customer Portal.

Closed

is related to

JSDSERVER-3308 Ability to hide agent name in customer portal

Gathering Interest

was cloned as

JSWCLOUD-21386 Ability to hide the users in confluence and JIRA Software

Gathering Interest

is caused by: JST-568215 Loading...

mentioned in: Page Loading...

(1 is caused by, 1 mentioned in)

Type: Suggestion
Resolution: Unresolved
Component/s: Customer Portal - Help Center
Labels:

UIS:
189
Support reference count:
3
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.