Details
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Suggestion
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Resolution: Unresolved
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80
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3
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket
Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)
how can we hide the agents name in the customer portal?
There should be a toggle in the admin panel to control showing or hiding user names in the portal.
When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-1986 As an Administrator, I want to be able to hide agent usernames from customers
- Closed
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JSDCLOUD-2381 Hide or Anonymize Assignee Information for Customers
- Closed
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JSDCLOUD-4561 Customizable agents name in Customer Portal.
- Closed
- is related to
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JSDSERVER-3308 Ability to hide agent name in customer portal
- Gathering Interest
- was cloned as
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JSWCLOUD-21386 Ability to hide the users in confluence and JIRA Software
- Gathering Interest
- is caused by
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JST-568215 Loading...