Hello everyone,

Thank you for sharing this feedback and following this ticket.

We evaluated this ticket and understand the need to provide access to customers to access the System Dashboard. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are of higher priority. We will update you when we pick this up in our roadmap.

Raafi Mohammed, Product Manager, Jira Service Management

Ideally, there should have been a feature that would enable the "Tracker Team" to have visibility of the Team's performance metrics through the Tickets status (resolved, raised, SLA breached) of different teams and departments but they don't require any access to even see the tickets/issues.

Many other tools provide a Dashboard through a URL without any login requirement. Jira should also introduce this feature soon. Waiting for it.....

Being able to build reports from SLA data in a project is great but being able to share just the reporting to non-project members would be a great benefit.

I work in a small company with 3 agents and 17 customers, and I need to show a dashboard (containing lists of tickets related to each software release) to 3 managers. If I promote those three to the status of an agent, my license cost will increase almost 4 times. Otherwise, they remain "customers" and cannot see the dashboard.

Please, dear Atlassian, do proceed with this request.

+1

Me too. Would like to have this feature.

Fabien

Myself and my organization would like to see this made possible.

Not only to customers, but you should be able to allow Jira users who don't have a JSD license to see the reported data in the dashboard.

Currently when have a dashboard with data from a JSD project, you need to have an agent license to see that data - that makes no sense as also management should be able to see the stats (and why would they require a JSD agent license)