Hello everyone,

Thank you for sharing this feedback and following this ticket.

We evaluated this ticket and understand the need to provide access to customers to access the System Dashboard. However, we will not be able to prioritise this at the moment as there are other items in the short term roadmap which are of higher priority. We will update you when we pick this up in our roadmap.

Raafi Mohammed, Product Manager, Jira Service Management

I work in a small company with 3 agents and 17 customers, and I need to show a dashboard (containing lists of tickets related to each software release) to 3 managers. If I promote those three to the status of an agent, my license cost will increase almost 4 times. Otherwise, they remain "customers" and cannot see the dashboard.

Please, dear Atlassian, do proceed with this request.

I'd like to see this limited to trusted domains. 

Rather than the wide open public, allow visibility to those domains I've identified to create customer accounts without approval. 

Still waiting for this highly desired functionality. Is there an update?

Additional Use Case Info for the product management can be found in ticket JST-658961 Permissions in Servicdesk for Customers Management

It would be an additional benefit, if customer management ( eq. teamlead) of an it competenc center could be delivered the dashboard info about "his" service-process. as we have this information in Jira and they don't need to generate the same queries and reports themselves again. 

guys, I abandoned hope that Atlassian will ever do something here. So I went for an add on called eazyBI and I must say, I am impressed! just to give you some reports that I now show with real time data to our customers:

This would be a very helpful feature

Too long for gathering our interest.

Please allow our client to access it.

And still no feedback on this issue. I think this is issue requires an extreme urgent approach from Atlassian. It is a feature that can determine the continual use of the Atlassian products by my company. No service desk or project can operate without adequate and live feedback to customers. I represent a huge corporation with thousand of customers involved with hundreds of projects. Our biggest problem is giving a structured overview of project statuses to our customers. I was under the impression from reading the Atlassian documentation that this will not be a problem.

Please can we have a serious look at this short-coming as there are other tools that has this as a default. Currently I dont have an answer to management as to why such a dedicated system designed to run huge projects would have this simple yet important feature not as a default.

Big disappointment from Atlassian for sure

Hi Bruno. Agree on the strange situation that Customer don't see this kind of information. Granting access to a customer as an agent means he will see all, especially the private/internal comments. This is too much of access and insights into the Jira Service Desk for a customer. So, the access role should only focus on the dashboard information to be shared to customers that have that specific right. I don't see the reason why this ticket is still in status 'gathering interest' after 3 years... it is a quick win and not difficult to implement.

but what is really anoying me that there is no reaction at all from Atlassian since the ticket was created!