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  1. Jira Service Management Cloud
  2. JSDCLOUD-10571

Provide Option To Disable Automatic Adding Of Request Participant When They Are CC'ed in an Email

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      Problem Definition

      Currently, all the customers who are CC'ed in a service desk email are automatically added as request participants for a ticket.

      Suggested Solution

      Provide an option to disable this feature so that only a manual way of adding request participants will be available for a JIRA service desk project.

      Why this is important

      This will then allow us to better control, who we wish to send the response to from JIRA Service Desk.

            [JSDCLOUD-10571] Provide Option To Disable Automatic Adding Of Request Participant When They Are CC'ed in an Email

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              Unassigned Unassigned
              3033da771e98 Ashutosh Sharma
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                Created:
                Updated: