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  1. Jira Service Management Data Center
  2. JSDSERVER-5446

Provide Option To Disable Automatic Adding Of Request Participant When They Are CC'ed in an Email

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently, all the customers who are CC'ed in a service desk email are automatically added as request participant for a ticket due to the implementation of JSDSERVER-3825

      Suggested Solution

      Provide an option to disable this feature so that only manual way of adding request participant will be available for a JIRA service desk project.

      Why this is important

      This will then allow us to better control, who we wish to send the response to from JIRA Service Desk.

              Unassigned Unassigned
              smanimaran Shan Sharma Manimaran (Inactive)
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                Created:
                Updated:
                Resolved: