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  1. Jira Service Management Cloud
  2. JSDCLOUD-11996

Ability to prevent ticket creation when users are CC'ed in an Email request

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      Problem Definition
      Currently, all the customers who are CC'ed in a service desk email are automatically added as request participants for a ticket.

      Suggested Solution
      Provide an option to prevent ticket creation when users are CC'ed in an Email request.

      Why this is important

      This will then allow us to better control, who we wish to send the response to from JIRA Service Desk.

              Unassigned Unassigned
              ctrilha@atlassian.com Charles Trilha (Inactive)
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                Created:
                Updated: