Is there any recent progress on the status of this request? This is causing a lot of confusion for our internal account managers as well as external customers who are trying to self-serve.  Any updates on resolution would be greatly appreciated. 

Thanks

Hi Jairo,

I totally agree with ea582e71db54, my experience with different clients is not really confusion of Raise this request on behalf of but rather the Email confirmation field in anonymous login, so please either change the summary back or include it in the ticket's Summary/Description.

Thanks

Hi da0d46984ddc, saw that you changed the summary and description... it should probably list that we would like to change both the Raise this request on behalf of and Email confirmation to labels. It shows the latter for a login-free portal request and that is actually the one that is most confusing. Those login-free customers put other people's email addresses in that field all of the time (many customers think that they should put the company's support email in there or add different people to their request and they do not realize it is asking for their own contact information.

I would say to either revert your changes or just add the Raise... field as another label that should have the ability to be changed. They are both linked to the Reporter field, but Email confirmation to... is the bigger problem. Thanks!

Another super obvious thing that has been left out of the customer portal. One day it will be useful for customers.

Users are trying to enter the email of a support agent instead of their own email. this needs to be customizable like every other field. cant believe its been this long.

Our users don't understand that field !!!

Can we have an update on this ticket ? Is it even being considered or they do not care about this for several years now ?
It creates a lot of confusion, can you just rename it "Your email" at least ?

(n)Does Atlassian really care about this? 3 years have passed and I don't see any progress with the upvotes.

Our customers have trouble to understand this field, too, and we would love to change the field so it's more understandable.

Would love to be able to not only rename this field but also move it to wherever I want in my own request form, like mapping a Summary/description field from a request form to a Jira field. If my form already has a field that maps to the email address, then it shouldn't show the default system one.