Details
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Suggestion
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Resolution: Unresolved
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None
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34
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Description
On the Customer portal it is possible to share a request with a person just based on an email address.
However on the issue view (agent side) the Request Participants field only allows the selection of already existing customers.
It would be a great extension to also allow an Agent to add a Request Participant solely based on an email address (share with..)
Attachments
Issue Links
- is related to
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JSDCLOUD-8016 Ability for agents to add non-servicedesk-customers as Request Participant on agent view
- Not Being Considered
- mentioned in
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