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  1. Jira Service Management Cloud
  2. JSDCLOUD-10148

Enable "Last seen on" activity for Atlassian accounts with only site access(JSM customers)

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      Problem Summary

      Currently, the "Last seen on" date accounts for licensed users accessing Jira. Many users with site-only access & no product access use the JSM portal to create/update the tickets.
      Therefore, without the "Last seen on" activity for these users, it is difficult for admins to track their activity

      Suggestion Solution

      When a customer with an Atlassian account uses the portal to log/update issues, update the Last seen on date to allow admins to track activity.

            Unassigned Unassigned
            74e7fd576f90 Prathiksha
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              Created:
              Updated: