Problem Summary

Currently, the "Last seen on" date accounts for licensed users accessing Jira. Many users with site-only access & no product access use the JSM portal to create/update the tickets.
Therefore, without the "Last seen on" activity for these users, it is difficult for admins to track their activity

Suggestion Solution

When a customer with an Atlassian account uses the portal to log/update issues, update the Last seen on date to allow admins to track activity.