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  1. Jira Service Management Cloud
  2. JSDCLOUD-9979

Last Activity date not updated for users with only site access

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    Description

      Issue Summary

      Last Activity date not updated for users with only site access

      Steps to Reproduce

      1. Configure JSM
      2. Invite a user from the site administration screen
      3. Don't grant any product access, but grant site access
      4. Log in with that user
      5. Create a JSM issue

      This creates an Atlassian Account user that has access to the portal for JSM only, although they are not portal-only users: Manage Jira Service Management customer accounts

      Expected Results

      Login/activity date should be updated in the Administration > Users screen

      Actual Results

      Last Activity date just shows the date the user was created

      Workaround

      It's possible to find this date based on the date of the most recent comment/issues created by a customer using JQL and sorting by created date. This can also be found through the database.

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-10147 The "Last seen on" date on the User Profile of JSM customers with an Atlassian account doesn't get updated.

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-10148 Enable "Last seen on" activity for Atlassian accounts with only site access(JSM customers)

          • Gathering Interest
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JWMCLOUD-93 User status at User Management still showing "No activity" even though the user has logged in to the instance

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-77283 Last Seen not populating

          • Low - Low priority issues
          • Closed
          mentioned in

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          Activity

            People

              d0d1ba410583 Sushant Koshy
              dponzio Daniel Ponzio
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              Dates

                Created:
                Updated: