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Suggestion
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Resolution: Unresolved
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None
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211
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22
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Issue Summary
Last Activity date not updated for users with only site access
Steps to Reproduce
- Configure JSM
- Invite a user from the site administration screen
- Don't grant any product access, but grant site access
- Log in with that user
- Create a JSM issue
This creates an Atlassian Account user that has access to the portal for JSM only, although they are not portal-only users: Manage Jira Service Management customer accounts
Expected Results
Login/activity date should be updated in the Administration > Users screen
Actual Results
Last Activity date just shows the date the user was created
Workaround
It's possible to find this date based on the date of the most recent comment/issues created by a customer using JQL and sorting by created date. This can also be found through the database.
- is duplicated by
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JSDCLOUD-10147 The "Last seen on" date on the User Profile of JSM customers with an Atlassian account doesn't get updated.
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- Closed
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JSDCLOUD-10148 Enable "Last seen on" activity for Atlassian accounts with only site access(JSM customers)
- Gathering Interest
- is related to
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JWMCLOUD-93 User status at User Management still showing "No activity" even though the user has logged in to the instance
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- Closed
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ID-8683 Ability to impersonate users added as 'Customers'
- Gathering Interest
- relates to
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JRACLOUD-77283 Last Seen not populating
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- Closed
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- mentioned in
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I can't go a day without being redirected to an obvious missing feature and an ignored request. You're making it easier to find alternative products