Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-9979

Last Activity date not updated for users with only site access (JSM customers)

XMLWordPrintable

    • 236
    • 142

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Last Activity date not updated for users with only site access

      Steps to Reproduce

      1. Configure JSM
      2. Invite a user from the site administration screen
      3. Don't grant any product access, but grant site access
      4. Log in with that user
      5. Create a JSM issue

      This creates an Atlassian Account user that has access to the portal for JSM only, although they are not portal-only users: Manage Jira Service Management customer accounts

      Expected Results

      Login/activity date should be updated in the Administration > Users screen

      Actual Results

      Last Activity date just shows the date the user was created

      Workaround

      It's possible to find this date based on the date of the most recent comment/issues created by a customer using JQL and sorting by created date. This can also be found through the database.

        1. image-2021-05-19-18-28-15-883.png
          image-2021-05-19-18-28-15-883.png
          42 kB

              Unassigned Unassigned
              dponzio Daniel Ponzio
              Votes:
              106 Vote for this issue
              Watchers:
              112 Start watching this issue

                Created:
                Updated: