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  1. Jira Service Management Cloud
  2. JSDCLOUD-16507

Disable notifications for failed email requests

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Current State:

      With the new notifications for failed email requests, both Customers and Admins are notified about failed emails.

       

      Proposed Future State:

      In some cases, we wouldn't like to send any notification to Admins or Customers. Please provide a toggle to choose if this notification type should be sent for Customers or Admins.

       

      Product update: Fri May 16, 2025

      Hi Everyone,

      We have scheduled work to add configuration options for controlling the new notification emails.

      One option will switch on/off emails to admins.

      One option will switch off responses to help-seekers.

      We will let you know when it is ready to be shipped but should be less than 2 months.

      Regards

      Ben Costello
      Product, JSM

       

       

              f2909257e33e Vansh V Singh
              6866bc1ee70f Rodrigo Henrique (Inactive)
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                Created:
                Updated: