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Type:
Suggestion
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Resolution: Fixed
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Component/s: Incoming Email - Mail Handlers
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66
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39
Current State:
With the new notifications for failed email requests, both Customers and Admins are notified about failed emails.
- https://community.atlassian.com/forums/Jira-Service-Management-articles/Announcement-Get-notified-when-email-requests-fail/ba-p/2999861
- https://support.atlassian.com/jira-service-management-cloud/docs/receive-email-notifications-for-failed-email-requests/
Proposed Future State:
In some cases, we wouldn't like to send any notification to Admins or Customers. Please provide a toggle to choose if this notification type should be sent for Customers or Admins.
Product update: Fri May 16, 2025
Hi Everyone,
We have scheduled work to add configuration options for controlling the new notification emails.
One option will switch on/off emails to admins.
One option will switch off responses to help-seekers.
We will let you know when it is ready to be shipped but should be less than 2 months.
Regards
Ben Costello
Product, JSM
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