I mean at least add a classic button (FR, ENG, SP,..) at the top right corner for example to translate the sign up page and then the portal until new external people figure out how to configure their profile language ! 

We really worked hard on portal to receive quotes requests directly from our clients, we trained our sales team adn also our clients just to receive only comments from our clients in canada and US telling us that when they click on the link to sign up, it redirect them to a sign up page in french and even after that the language of the portal would appear in french until they change the language.

Notice that these people are not even familiar with the features and it's like you are telling us to expect them to somehow figure it out by themselves, which even more frustrating because they are our clients and we are supposed to provide them with an excellent customer experience. 

I sincerely do not understand why would atlassian provide a powerful tool and then not be able to handle an evident issue like this.

Pmjimm komuhg . Ćyomjoupn vyues. 

Hi there. If you are not planning to build a whole new feature around this, maybe you could simply add a very small feature to let us (admin users) indicate which should be the default language for new customer users created for Desk Service projects?

really annoying is that if I have users in various countries that don't speak the local language, they are defaulted to this language. The portal should also default to theDefault language set in the project, wouldn't that make sense huh?

This request was created nearly a year ago and has 4 votes, thus I am going to ask Santa to please bring us this change as a present

We have the following scenario:

• Spanish is the default language in our Service Desk account.
• We also have the correspondent English (US) translations.
• Our customers contact us via email. They don't have a Jira account (or that's what we thought, more below), thus neither them nor us have added their preferred language.

However:

• English (US) appears as the default language in the customer portal.
• If we do not enable English in the Service Desk properties, all the email notifications and rules are sent in Spanish.
• The moment we enable English, the notifications and rules applied are the English ones.

Thanks to Nur from Help Center [JST-349218 we were informed that when the issue is created via email, Jira automatically creates an account for the customer regardless they use it or not. 
This might seem convenient but is a major road block for us since our customers don't use their Jira accounts. Some of them even complained because of Jira sending an invitation to a service they don't want to use.

So, allowing the Service Desk Admin to set the Customer language through the Customer List page, would fix our workflow problem