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  1. Jira Service Management Cloud
  2. JSDCLOUD-5522

Ability to customize Customer Portal Form same as Contact Support page

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-2327 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Akriti Gupta
      Jira Service Management Cloud team

      Problem Definition

      Currently, the Jira Service Desk customer portal landing page form can't be customized using CSS. Administrators expect to have similar template as Contact Support page ( https://support.atlassian.com/contact )

      Suggested Solution

      Provide an option for admin to customize the form.

      Why this is important

      There is a disconnect between the Atlassian support contact page, and the landing pages that are found within Jira Service Desk customer portals. Jira admins expect to have either own product to have the same or equivalent features that Atlassian's own support uses.

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              9 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: