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  1. Jira Service Desk Cloud
  2. JSDCLOUD-1829

Bulk Import Customers from External File

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    • UIS:
      15
    • Support reference count:
      65
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Configuring a Service Desk and would like to Bulk Add New Customers via CSV or other External File. Not having an import method like this is a problem for Service Desk users that have an existing customer base configured in another system but are moving towards JIRA Service Desk.

      Suggested Solution

      Add an option to Import Customers into a Service Desk Project similar to a User/Group Import via CSV

      Workaround

      • New Customers can be created manually
        • Use the Invite Customers Link and specify each Email Address for New Customers (space delimited for multiple addresses; eg email1@domain.com email2@domain.com etc)
      • Each Customer can self-register to access the Service Desk (if configured for self sign-up)
      • Create a customer via REST API

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              Assignee:
              Unassigned
              Reporter:
              scranford Shawn C
              Votes:
              148 Vote for this issue
              Watchers:
              96 Start watching this issue

                Dates

                Created:
                Updated: