Problem Definition

Configuring a Service Desk and would like to Bulk Add New Customers via CSV or other External File. Not having an import method like this is a problem for Service Desk users that have an existing customer base configured in another system but are moving towards JIRA Service Desk.

Suggested Solution

Add an option to Import Customers into a Service Desk Project similar to a User/Group Import via CSV

Workaround

• New Customers can be created manually
  • Use the Invite Customers Link and specify each Email Address for New Customers (space delimited for multiple addresses; eg email1@domain.com email2@domain.com etc)
• Each Customer can self-register to access the Service Desk (if configured for self sign-up)
• Create a customer via REST API
• OR
  • https://confluence.atlassian.com/jirakb/how-to-import-new-customer-details-in-jsm-1369440447.html
• Import customer and organization details through API or CSV

• Create new organizations in bulk:
  • A helpful guide to creating organizations in bulk