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  1. Jira Service Management Cloud
  2. JSDCLOUD-119

Allow to rename an existing SLA

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

       

      Product update 5 February 2021

      Hello all,

      Thanks for your interest on this feature. We have a handful of SLA based features that we are currently evaluating. This is one is a strong candidate for prioritisation.

      We will be selecting the key SLA features and beginning work after June 2021. Any further feedback you can provide to help us understand how this feature might work in your organisation is greatly appreciated.

      Thank you for your patience.

      Ben.

       

      Editing an existing SLA allows you to change the Start, Pause on, Stop, and Goals but we cannot change the name of the SLA

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            [JSDCLOUD-119] Allow to rename an existing SLA

            Claudio de Lima Sales added a comment -

            +1 please

            Claudio de Lima Sales added a comment - +1 please

            Nathan Panuco added a comment -

            So what became of that SLA work that was happening 2 years ago? Why wasn't this selected? Ben? 

            Nathan Panuco added a comment - So what became of that SLA work that was happening 2 years ago? Why wasn't this selected? Ben? 

            Franco Peregrino added a comment -

            Please prioritize this case!

            Franco Peregrino added a comment - Please prioritize this case!

            Kateryna_v_SaaSJet_ added a comment - - edited

            While this feature is unavailable in Jira, you can change the SLA name, make a copy, reset and do other things using the SLA Time and Report for Jira add-on.

            By the way, there is also a free plan for a team of up to 10 users. You can try all the app's benefits with a 30-day trial version.

            Kateryna_v_SaaSJet_ added a comment - - edited While this feature is unavailable in Jira, you can change the SLA name, make a copy, reset and do other things using the SLA Time and Report for Jira add-on. By the way, there is also a free plan for a team of up to 10 users. You can try all the app's benefits with a 30-day trial version .

            John Taylor added a comment -

            How do we at least get a response on these tickets?  You have SLAs for Jira Service Management, but they are not relevant to any operations teams outside of basic ITSM functions.

            I understand this doesn't make you any additional revenue, but this is basic functionality.

            John Taylor added a comment - How do we at least get a response on these tickets?  You have SLAs for Jira Service Management, but they are not relevant to any operations teams outside of basic ITSM functions. I understand this doesn't make you any additional revenue, but this is basic functionality.

            Vineela AK added a comment -

            Hi Team, would like to see the option to change the sla name in Jira other than the one's shown by default. Please consider this.

            Vineela AK added a comment - Hi Team, would like to see the option to change the sla name in Jira other than the one's shown by default. Please consider this.

            Marcus Renner added a comment -

            Hard stuff not to rename a SLA while concepting and trying to set-up JSM for my organization. This option should be available. Please

            Marcus Renner added a comment - Hard stuff not to rename a SLA while concepting and trying to set-up JSM for my organization. This option should be available. Please

            Sandra Axelsdottir added a comment -

            Please add this as an option 

            Sandra Axelsdottir added a comment - Please add this as an option 

            Mauricio Heberle added a comment -

            Oh my god. PLEASE, allow us to rename a SLA. Jesus.

            Mauricio Heberle added a comment - Oh my god. PLEASE, allow us to rename a SLA. Jesus.

            Daniel Sidler added a comment -

            Currently, if I decide to give an SLA another name it seems like I have to delete and re-create. Not ideal, to say the least.

            Daniel Sidler added a comment - Currently, if I decide to give an SLA another name it seems like I have to delete and re-create. Not ideal, to say the least.

              8a3861d8a88c Manas Shukla
              ce89ef7892bd Félix Martineau [Expert]
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                Created:
                Updated: